Anticipate absences, holidays and seminars for your field teams during the summer period and ensure coverage of your vacant sectors thanks to our Pharmafield call center

In the pharmaceutical industry, maintaining a constant presence in the field is essential to fostering strong relationships with pharmacist clients and ensuring the success of your laboratory. We know that frequent absences of pharmaceutical representatives can weaken sales momentum and leave areas uncovered, which can negatively impact your revenue and customer satisfaction. We intervene by offering an effective solution: our call center, with more than 70 call centers located in France, specializes in managing vacant areas. Our in‑house pharmaceutical industry sales representatives already work with numerous laboratories throughout the country and have the necessary expertise to advance in the pharmaceutical sector.

When should you initiate a vacancy management mission by phone? The reasons can be numerous, ranging from ongoing recruitment to seminars, vacations, parental leave, and training. Whatever the reason, it's important to be able to rely on a reliable solution to maintain your presence in the market.

Pharmafield Call Center's goals are simple but crucial to your business. We are committed to:

• Guarantee the presence and visibility of your laboratory in the absence of your pharmaceutical representatives.
• Cover areas not covered by your field teams on an ad hoc or long‑term basis.
• Stay competitive in the face of competition by maintaining an active relationship with pharmacist customers.
• Ensure the continuity of your turnover and the satisfaction of your customers, even in the absence of your pharmaceutical representatives.

To achieve these goals, Pharmafield offers flexible solutions tailored to your specific needs. We provide you with:

• Fast and efficient implementation: Thanks to our expertise, we can computerize and launch your call campaign in just 5 days, allowing you to react quickly in the event of an unexpected absence.
• Intervention from the first vacant sector: We are ready to launch the mission as soon as you need to cover an area not occupied by your pharmaceutical representatives.
• Flexible mission duration: You have the freedom to choose the duration of the call mission according to your specific needs.

Pharmafield stands out for its competitive advantages that make us the ideal choice for managing vacant areas of your laboratory:

• Location in France: We have 70 call positions based in France, ensuring smooth and efficient communication with local pharmacy customers.
• Expertise in the pharmaceutical industry: We have acquired solid experience in the pharmaceutical industry, covering different areas such as OTC drugs, ethics, generics and parapharmaceutical products.
• Trained office teams: Our office teams are made up of permanent professionals specially trained in customer relations in the healthcare sector. Their expertise allows them to understand the specific challenges of the pharmaceutical sector and establish trusting relationships with pharmacist customers.

I would like to be contacted to cover my vacant sectors

Setting up Pharmafield's vacancy management service is simple and effective. Here are the key steps:

• Gathering information by relevant sectors: We gather all the necessary information on the sectors to be covered in order to understand your specific needs and adapt our approach accordingly.
• Duration of the mission entrusted to Pharmafield: You determine the duration for which you want us to manage the vacant sectors.
• Order Management System Identification and Taking: We work with you to implement an effective order management system to ensure smooth continuity of your business operations.
• Training of the sedentary team: Our sedentary teams are trained by you to understand the specificities of your laboratory and your products, thus enabling them to provide precise and relevant information during calls with pharmacist customers.
• KPI Development: We work together to define the key performance indicators (KPIs) that will allow us to manage the mission transparently and make any necessary adjustments.

To facilitate the implementation of the service, Pharmafield provides you with several means:

• Trained and dedicated sedentary pharmacy sales teams: Our teams are specifically trained for pharmacy sales, allowing them to provide in‑depth expertise during calls with customers.
• Supervision in pharmacy sales by telephone: We provide constant supervision to our sedentary teams to guarantee quality interactions and optimal commercial results.
• Secure IT Infrastructure: We have a highly secure IT infrastructure to ensure data confidentiality and efficient management of customer information.
• Qualitative monitoring via a double listening tool and interview recording: We use quality monitoring tools such as double listening and call recording to ensure a consistent level of quality and guarantee a service that meets your expectations.

Pharmafield Call Center offers a reliable and efficient solution to anticipate absences, vacations, and seminars for your field teams throughout this turbulent period. Our service allows you to maintain your presence and visibility in the market, cover vacant sectors, and ensure business continuity. Trust our expertise in the pharmaceutical industry to ensure the success of your laboratory even in the absence of your pharmaceutical representatives.